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My garment does not fit. What should I do?
Isabella Wren will cover the cost of your local tailor up to $50 US Dollars, or remake - see below
How much does Isabella Wren reimburse for local alterations?
Jackets, Blazers and Dresses - US$50
Pants and Skirts - US$35
Shirts/Blouses - US$25
How do I get reimbursed for alterations?
Send your receipt and alterations details to info@isabellawren.com.The window to apply is 30 days from when your order ships, so make sure you submit before then.
I need a remake. What do I do?
We have undertaken extensive work to ensure your garment is the perfect fit. That said, even the best computer programs have glitches sometimes. In the first instance, please send us a picture of you in the garment so we know where to make the improvement. Front, back and side please. Send the pictures to contact@isabellawren.com
How long does it take to do a remake?
No longer than your first order, within 14 days. During Chinese New Year, it may take a few days longer.
How should I return my order?
In the first instance, please contact us at contact@isabellawren.com
What type of packaging should I use to return?
The smaller the box, the better; no need to use the original packaging.
Do I need to return the original item in order to proceed with a remake?
Yes please. Your pictures along with the original garment will ensure a perfect remake.
Every piece I have from Isabella Wren is immaculately tailored and I enjoy the meticulous process as much as the final outcome! Turn your ideas into something that you'll wear time and time again...
- Angie Lau, Luminary News Anchor
My experience with Isabella Wren was like you'd imagine working with a top designer brand, but you are the one who gets to show it off!
- Katie Lafrance, up and coming Tennis Superstar
Latest styles and so many pieces to treasure! Scanning technology means you can order from her from anywhere in the world and it will fit like a glove. How did I live without this
- Jill Pergande, Future World Leader
Stylish contemporary designs using amazing textiles and colours. Enormous fun upgrading my business wardrobe to suit the climate in Hong Kong and the Europe. So many compliments!
- Sian Dalrymple, Compliance Dynamo
There is nothing else that feels so wonderful and comfortable, and at the same time, absolutely beautiful! My 'go to' work outfits are all Isabella Wren. They just make me feel so good - even on a Monday morning!
- Danielle Virgona, Event Management Extraordinaire
It was my good fortune to discover Isabella Wren. The designs and fabrics are outstanding. I receive glowing comments from colleagues around the world and I'm thrilled to spread the word.
- Carey Fagan, All Round Awesome Person
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