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Alterations & Returns
Isabella Wren wants you to love your garments and we’re here to help.
If an order requires adjustments, Isabella Wren will provide a credit of up to $50 for local tailoring. Please send us a copy of the receipt to info@isabellawren.com
If an order requires adjustments, Isabella Wren will provide a credit of up to $50 for local tailoring. Please send us a copy of the receipt to info@isabellawren.com
My garment does not fit. What should I do?
Isabella Wren will cover the cost of your local tailor up to $50 US Dollars, or remake - see below
How much does Isabella Wren reimburse for local alterations?
Jackets, Blazers and Dresses - US$50
Pants and Skirts - US$35
Shirts/Blouses - US$25
How do I get reimbursed for alterations?
Send your receipt and alterations details to info@isabellawren.com.The window to apply is 30 days from when your order ships, so make sure you submit before then.
I need a remake. What do I do?
We have undertaken extensive work to ensure your garment is the perfect fit. That said, even the best computer programs have glitches sometimes. In the first instance, please send us a picture of you in the garment so we know where to make the improvement. Front, back and side please. Send the pictures to contact@isabellawren.com
How long does it take to do a remake?
No longer than your first order, within 14 days. During Chinese New Year, it may take a few days longer.
How should I return my order?
In the first instance, please contact us at contact@isabellawren.com
What type of packaging should I use to return?
The smaller the box, the better; no need to use the original packaging.
Do I need to return the original item in order to proceed with a remake?
Yes please. Your pictures along with the original garment will ensure a perfect remake.